The care plan that actually answers.
CarePilot grounds every answer in your organisation's own documents, cites its sources, and stays quiet when it isn't sure.
One platform, three perspectives
The same care plan, presented safely to the people who need it, in the form they need it in.
Support that knows the person
A calm, accessible companion grounded in each service user's own care plan and personal preferences, never a generic chatbot.
- Grounded in the individual's care plan and personal snapshot
- Optional simple language and pictorial support
- Voice in, voice out, for anyone who prefers to talk
- Safeguarding language is recognised and escalated automatically
An answer staff can act on
Every response is structured around what to do, what to avoid, and how to recognise the early signs, sourced from the actual care documents on file.
- Structured Do / Avoid guidance for every situation
- Early warning signs, drawn from risk assessments
- Document and page number cited on every answer
- Declines to answer rather than guessing
Oversight without the spreadsheets
Manage documents, staff assignments and safeguarding from one dashboard, with a full audit trail behind every decision.
- Document upload, versioning and processing status
- Safeguarding dashboard with risk-level filters
- Staff-to-service-user assignment management
- One-click CQC / ICO compliance evidence pack
From document to grounded answer
No manual tagging, no separate knowledge base to maintain. The care plan you already have is the source of truth.
Upload the care plan
Admins upload PDFs or Word documents through the portal, per service user.
CarePilot reads and indexes it
The document is chunked and embedded, scoped to that one person and your organisation only.
A question gets asked
By the service user in the companion app, or by staff on shift through the copilot.
The answer comes back cited
Grounded in the source document, or a plain admission that nothing relevant was found.
Built for a regulated environment
These aren't add-ons. They're enforced in how the platform is built, at the database and application level.
Strict data isolation
Every query is scoped to the organisation and the individual service user. There is no cross-user retrieval.
Staff never see raw transcripts
Care workers see clinical summaries only. What a service user says in chat stays private to them.
Automatic safeguarding alerts
Crisis or risk language is detected by a hybrid rule and AI classifier, then routed to the right person.
Citations or a refusal
Every piece of guidance names a source document and page, or the system says it doesn't know.
Six-year audit retention
Safeguarding and audit records are retained for six years; older personal data is anonymised, not deleted.
UK GDPR-aligned retention
Working memory and voice data expire on a schedule, with dry-run tooling before anything is removed.
Questions worth answering upfront
If something else is on your mind, the contact form below reaches us directly.
No. It supports staff and service users with grounded information. Care decisions stay with your team, and the platform is explicit about not offering clinical advice.
No. Staff only ever see a rolling conversation summary and structured memory items, never the raw transcript.
CarePilot says so rather than guessing, and points staff toward getting a human answer instead of inventing one.
Every document, conversation and alert is scoped to your organisation and the individual service user at the database level, not just in the interface.
Yes. Safeguarding alerts, audit trails and an exportable CQC / ICO compliance evidence pack are built into the admin portal.
Talk to us about your service
Tell us a little about your organisation and we'll get back to you.
See what a grounded, cited care companion looks like for your service.
No obligation. We'll walk you through it and answer your questions.
Get in touch